At Varendra ISP, we strive to provide reliable and high-quality broadband internet services to our clients. We understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully to understand your rights and the procedures for requesting a refund.
1. General Refund Policy
- Refunds are available only under specific conditions as outlined in this policy.
- Refunds will be issued to the original payment method used during the purchase or bKash / Bank.
2. Eligibility for Refunds
- Service Activation Issues: If we are unable to activate your service within the promised timeframe due to technical issues on our part, you are eligible for a Pertial refund of any initial payment made.
- Service Outage: If you experience a continuous service outage for more than 72 hours due to a fault on our part, you may be eligible for a prorated refund for the period of the outage. This does not include scheduled maintenance or Optical Fiber Cutting or outages caused by external factors beyond our control.
- Service Cancellation: If you cancel your service within the first 7 days of activation , you may be eligible for a half Month refund. After this period, no refunds will be provided for cancellations.
- Overpayment: If you have accidentally made an overpayment, you are eligible for a refund of the excess amount.
3. Non-Refundable Situations
- Usage-Based Services: Fees for usage-based services and data overages are non-refundable.
- Promotional Offers: Payments made for services under promotional offers or special discounts are non-refundable.
- One-Time Fees: Installation fees, equipment fees, and other one-time fees are non-refundable once the service has been activated or the equipment has been delivered.
4. Refund Process To request a refund, follow these steps:
- Contact Customer Support: Reach out to our customer support team via phone, email, or through our website to initiate a refund request. Provide your account details and the reason for the refund request.
- Verification: Our support team will verify your request and eligibility for a refund based on our refund policy.
- Processing Time: Once approved, refunds will be processed after 30 business days. You will receive a confirmation email / SMS once the refund has been issued.
5. Contact Information If you have any questions or need assistance with a refund request, please contact us at:
Varendra ISP
Parul House, Holding 1313-02, Thanthania 1st lane, Near Azad Pump, Bogura 5800.
Phone: 09638 554433
Email: [email protected]
6. Changes to Refund Policy Varendra ISP reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website and will take effect immediately. It is your responsibility to review this policy periodically.
7. Governing Law This refund policy is governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Bangladesh.
Thank you for choosing Varendra ISP. We are committed to providing you with the best possible service and support.
Last Updated: 01-04-2024
For further inquiries, visit our website at www.varendraisp.com.
By using our services, you acknowledge that you have read, understood, and agree to this refund policy.